We are still shipping worldwide
Guaranteed delivery to all countries via our courier network (Royal Mail and DHL).
However some delays can be expected due to reduced workforce both in the UK and destination countries.
We will notify of any further developments and keep customers updated as to the progress of their orders.
We appreciate that jewellery may well be the last thing on some of your minds, however we depend on this business for our livelihood, like many more of you do. If you are still able to treat yourselves or your loved ones then we hugely appreciate the support it gives us. We also consider ourselves very grateful to have not been affected personally. Whilst this is the case we will do everything we can to keep this little business afloat, so that we can continue making beautiful treasures for you. So please rest assured that we are still hard at work lovingly producing orders...
...and hey, we've still got to look fabulous, right?!
PRODUCTION & SHIPPING
Our jewellery is handmade to order. Production times vary according to the number of processes involved and stock levels. Therefore please see each product for specific production times. Please get in touch with the studio if you need your order quickly, or for a special occasion via firstname.lastname@example.org
Duties and taxes are not the responsibility of Ruby Jack and are to be paid by the customer where and if applicable.
***we are still shipping worldwide***
***see Covid-19 notice above***
Shipping times are on top of production times.
All options provided at checkout. Overview below:
UK shipping – 1-2 business days (Royal Mail Special Delivery)
Orders under £150: £6.50
Orders £150 and over: Free
International Standard shipping (Royal Mail) – see estimated delivery times at checkout:
Orders under £150: £12
Orders £150 and over: Free
International Express shipping (DHL - carbon neutral) – see estimated delivery times at checkout:
Orders under £150: see cost at checkout
Orders £150 and over: cost reduced by £12
Tracking information will be emailed upon shipment. If your order has not arrived after the time estimated at checkout, please contact the studio at email@example.com
RETURNS + T&Cs
All sales at Ruby Jack are final. Every piece is hand made to order and therefor cannot be returned unless one of the following applies:
All pieces are quality checked and safely packed before leaving the studio. If you receive an item via our studio that you believe to be faulty, you must report the fault including a photo within 3 working days to firstname.lastname@example.org we reserve the right to refuse a refund on any items that we do not deem to be faulty.
If your item shows a fault after some time, please contact email@example.com with a full description of the issue + a photo. We reserve the right to refuse a refund on any items that we do not deem to be faulty.
If your item does not fit as shown or described, please contact firstname.lastname@example.org to discuss a re-sizing or to exchange for another size.
Please note that all jewellery from The Shape Of Sound Collection is created through the process of lost wax casting. Casting holes (small dips and holes) in the jewellery are a natural part of the process and are unique to each piece. Casting holes are to be embraced and are not in any way a fault in the design. Makers marks and tiny polishing scratches are also not faults and are simply part of the hand made process.
Gold plating is ephemeral in nature and will wear over time. We recommend you visit the jewellery care page to learn how to best maintain your gold plated items. To discuss a re-plating service, please contact the studio at email@example.com shipping and labour will be charged at cost for this service. Alternatively you can contact a local jeweller to enquire about a local re-plating service.
Eco Silver will patina over time but can easily be re-polished at home. To learn how to best care for your silver jewellery, please visit our jewellery care page. To arrange a professional re-polish or to remove any deep scratches,
please either contact a local jeweller or contact the studio at shipping and labour will be charged at cost for this service.
All pieces from the Anima collection are made by hand from brass wire and sterling silver solder. Any small signs of solder are not a fault and simply a part of the hand made process. To keep your Anima pieces looking shiny, please read the care instructions provided or visit our jewellery care page.
Some pieces from the SIA, Good Intentions and Anima Collections are made using Patina. Patina is ephemeral in nature and will wear and change over time. This is simply the nature of patina, but should you wish to arrange to have your pieces re-painted, please contact the studio via firstname.lastname@example.org shipping and labour will be charged at cost for this service.
Please read the care instructions included with your order to prevent damage and to pro-long the life of your jewellery.
To keep your unique Ruby Jack Jewels looking their best, please minimise direct contact with water, chlorine, perfumes, lotions, aerosols and other cosmetics as they may accelerate the development of oxidisation on brass jewellery and wear away any painted patina. Remove all jewellery when showering, swimming and exercising.
Patina and raw brass are ephemeral in nature and will change over time. Patinas will wear away gradually and brass will deepen in colour as it oxidises. We encourage you to embrace these changes and to enjoy your jewellery as it evolves.
To keep your brass jewellery looking shiny and golden, simply clean the brass with the 0000 grade wire wool pouch provided. This will reduce the natural build up of oxidisation. Do not use wire wool on painted patina, pearl or stone. You can easily buy replacement wire wool online.
Painted patina is intrinsically ephemeral, it may chip over time to reveal the brass finish underneath - an effect that we feel looks beautiful.
18K GOLD PLATED BRASS
To keep your gold plated jewellery shiny and bright, wipe down before or after each wear with the polishing cloth provided.
STERLING (925) SILVER
Sterling silver is marvellously robust. It can last centuries and be worn every day. Maintain by regularly polishing with a microfibre cloth or, if beginning to darken with natural patina, use a silver dip solution such as Town Talk Silver Sparkle.